Your privacy matters to us. This Privacy Policy explains in plain terms what personal data neko9 collects, why we collect it, how it is used and stored, and what rights you have over your information as a player based in Indonesia.
Last Updated: January 2026Every byte of data transmitted between your device and neko9's servers is protected by 256-bit SSL/TLS encryption. Your personal details and financial information are never sent in plain text under any circumstances.
neko9 does not sell, rent, or trade your personal information to third-party marketers. Data is shared only with service providers essential to platform operation — and only under strict contractual confidentiality obligations.
Personal data collected by neko9 is used exclusively for the purposes stated in this Policy — account management, KYC compliance, fraud prevention, and platform improvement. We do not use your data for unrelated purposes.
All player data is stored on encrypted, access-controlled servers. Access is limited to authorized neko9 personnel on a strict need-to-know basis, with comprehensive audit logging of all data access events.
You have the right to access, correct, and request deletion of your personal data held by neko9, subject to our legal retention obligations. Requests are processed within 30 days of receipt and confirmation of your identity.
If you prefer not to receive promotional communications from neko9, you may opt out at any time via your Account preferences or by contacting our support team. Transactional and security messages cannot be opted out of while your Account is active.
This Privacy Policy ("Policy") describes how neko9 ("neko9", "Platform", "we", "us", "our") collects, uses, stores, and discloses personal data when you visit neko9.lat or use any of the services offered through it. By registering an Account or continuing to use the Platform, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this Policy, please discontinue use of the Platform and contact us to close your Account.
neko9 is an internationally operated online betting and gaming platform serving players in Indonesia. We understand that the players who trust neko9 with their personal information — including identity documents, financial details, and betting history — are entitled to know exactly how that information is handled.
This Policy is structured to give you clear, unambiguous answers to the questions that matter most: what data we hold, why we hold it, who can see it, how long it is kept, and what you can do about it. We have written this document in plain English rather than dense legal boilerplate, while still meeting the requirements of a formal, internationally compliant privacy notice.
This Policy should be read alongside the neko9 Terms & Conditions, which govern the broader relationship between you and neko9. In the event of a conflict between this Policy and the Terms & Conditions on a privacy matter, this Policy takes precedence.
| Term | Meaning in this Policy |
|---|---|
| "Personal Data" | Any information that identifies or could reasonably identify you as an individual, including your name, email address, date of birth, financial account details, and device identifiers. |
| "Processing" | Any operation performed on Personal Data — including collection, storage, retrieval, use, disclosure, and deletion. |
| "Controller" | neko9, acting as the entity that determines the purposes and means of Processing your Personal Data. |
| "Processor" | A third-party service provider that Processes Personal Data on neko9's behalf under a data processing agreement. |
| "Account" | Your registered user account on neko9.lat. |
| "KYC Data" | Identity and address verification documents submitted in compliance with Know Your Customer procedures. |
| "Cookies" | Small text files placed on your device by the Platform to store session state, preferences, and analytics data. |
| "Sensitive Data" | A subset of Personal Data requiring heightened protection — in this context, primarily KYC documents such as national ID cards, passports, and financial account statements. |
neko9 collects only the Personal Data that is necessary to operate a secure, compliant, and high-quality gaming platform. The categories of data we collect are described below.
When you create an Account, we collect your full legal name, date of birth, residential address in Indonesia, email address, and chosen username. This information forms the foundation of your player profile and is used for all subsequent interactions with the Platform.
Prior to your first withdrawal — and at any point where our compliance team deems it necessary — we collect KYC Data including a government-issued photo identification document (Indonesian KTP, passport, or driver's license), proof of residential address, and where required, a live selfie with the submitted document. This data is classified as Sensitive Data and is subject to the highest level of protection within our systems.
To process deposits and withdrawals in Indonesian Rupiah (IDR), we collect your payment account details, including bank account numbers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI) and e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja). We also maintain a complete record of all deposit, withdrawal, and wagering transactions associated with your Account.
We record data relating to your activity on the Platform, including games played, bet amounts, session duration, win/loss records, and bonus usage patterns. This data serves multiple purposes including fraud detection, responsible gaming monitoring, and product improvement.
We automatically collect certain technical data when you access the Platform, including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and pages visited. This data is used for security monitoring, platform optimization, and analytics.
When you contact neko9 customer support — whether via live chat, email, or any other channel — we retain records of those communications, including the content of messages, timestamps, and the outcome of any support interactions. This information assists us in resolving disputes, maintaining service quality, and complying with our record-keeping obligations.
Personal Data is collected through the following channels:
neko9 processes your Personal Data for the following specific, documented purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and securing your player Account, including password resets and profile updates. |
| Identity Verification | Conducting KYC checks to confirm your age (21+), identity, and residential address in Indonesia before processing withdrawals. |
| Payment Processing | Facilitating deposits and withdrawals via local Indonesian banks and e-wallets in IDR. |
| Fraud & Security | Detecting and preventing fraudulent activity, unauthorized access, money laundering, and abuse of bonuses or promotions. |
| Responsible Gaming | Monitoring player behavior to identify signs of problem gambling and enforce deposit limits, loss limits, and self-exclusion requests. |
| Customer Support | Responding to your inquiries, resolving disputes, and maintaining support interaction records. |
| Legal Compliance | Meeting anti-money laundering (AML), record-keeping, and other obligations under our international operating license. |
| Marketing | Sending you promotional offers, bonus notifications, and updates about new games — only where you have not opted out. |
| Analytics & Improvement | Analyzing aggregated, anonymized usage data to improve Platform performance, game selection, and user experience. |
neko9 processes your Personal Data on the following legal bases, depending on the purpose of the processing activity:
neko9 does not sell or rent your Personal Data to any third party. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to contractual confidentiality obligations:
We engage third-party service providers to assist with platform operations. These include KYC and identity verification providers, payment gateway partners (including local Indonesian bank integrations and e-wallet operators such as OVO, DANA, GoPay, ShopeePay, and LinkAja), cloud infrastructure providers, anti-fraud and cybersecurity firms, and customer support software vendors. Each provider operates under a data processing agreement that restricts their use of your data to the specific service they provide to neko9.
Where games are delivered by third-party software studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Pocket Games Soft, limited technical data (such as session tokens and anonymized player identifiers) may be shared with those studios to render the game. No personally identifiable information beyond what is technically necessary is shared with game studios.
neko9 may disclose your Personal Data to competent authorities — including law enforcement agencies, financial intelligence units, and regulatory bodies — where required by law, court order, or our licensing obligations. We will notify you of any such disclosure where we are legally permitted to do so.
In the event of a merger, acquisition, restructuring, or sale of all or part of neko9's business, your Personal Data may be transferred to the acquiring entity as part of the transaction. We will notify you of any such change via the Platform and provide you with the opportunity to close your Account if you do not wish your data to be transferred.
neko9 is an internationally operated platform. As a result, your Personal Data may be transferred to and processed in countries outside Indonesia, including countries where the data protection laws may differ from those in your home jurisdiction.
When transferring Personal Data internationally, neko9 implements appropriate safeguards to ensure that your data continues to receive an adequate level of protection. These safeguards include contractual clauses in data processing agreements with all Processors operating outside Indonesia, restricting data use to the agreed purposes, and requiring equivalent security standards to those maintained by neko9 internally.
By using the neko9 Platform, you acknowledge and agree to the transfer of your Personal Data to neko9's international infrastructure as necessary to deliver the services you have requested.
neko9 retains your Personal Data only for as long as is necessary for the purposes for which it was collected, or as required by our legal and licensing obligations. The following retention periods apply as a general guide:
When data reaches the end of its retention period, it is securely deleted or anonymized so that it can no longer be attributed to you as an individual.
neko9 applies a range of technical and organizational security measures to protect your Personal Data against unauthorized access, accidental loss, alteration, disclosure, or destruction. These measures include:
In the unlikely event of a data breach that is likely to result in a risk to your rights and freedoms, neko9 will notify affected players promptly and take immediate remedial action, including isolating affected systems, engaging independent forensic investigators, and cooperating fully with relevant authorities.
neko9 uses Cookies and similar tracking technologies to operate and improve the Platform. The types of Cookies we use are described below.
These Cookies are essential for the Platform to function correctly. They maintain your login session, remember your language and currency preferences, and enable core security features such as CSRF protection. These Cookies cannot be disabled without disrupting your use of the Platform.
We use analytics Cookies to understand how players navigate the Platform — which pages are visited most frequently, where users encounter friction, and how long sessions typically last. This data is processed in aggregated and anonymized form and is used solely to improve the Platform experience. Analytics Cookies are only placed with your consent.
Where you have consented, marketing Cookies may be used to deliver promotional content that is relevant to your interests and betting preferences. You may withdraw this consent and clear marketing Cookies at any time via your browser settings or by contacting our support team.
You can control and delete Cookies through your browser settings. Please note that disabling strictly necessary Cookies will affect the functionality of the Platform and may prevent you from logging in or completing transactions. Instructions for managing Cookies in popular browsers (Chrome, Firefox, Safari, Edge) are available in each browser's help documentation.
As a player on neko9, you have the following rights with respect to your Personal Data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 days of receiving your verified request.
During the Account registration process, all players are required to confirm that they are at least 21 years of age. This declaration is further verified through our KYC process prior to the first withdrawal. Any Account found to belong to a player under 21 will be immediately suspended, all balances will be withheld, and the matter may be referred to relevant authorities.
If you share a device or home network with minors, we strongly encourage you to use parental control software to block access to neko9.lat and all similar online gaming platforms.
The neko9 Platform incorporates services and content provided by third parties, including game studios such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Pocket Games Soft. When you launch a game provided by one of these studios, you may be interacting directly with software hosted on that studio's infrastructure. neko9 recommends that you review the privacy policies of any third-party game providers whose products you use, as their data practices may differ from those described in this Policy.
neko9 is not responsible for the privacy practices of third-party websites or services that are referenced on the Platform or to which links may be provided. Any such links do not constitute an endorsement of those third parties' privacy practices.
neko9 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform services. Where changes are material — such as the introduction of a new category of data collection or a new sharing arrangement with third parties — we will provide at least seven (7) days' advance notice via the Platform's on-site notification system and/or by email to your registered address.
The "Last Updated" date at the top of this Policy will be revised each time changes are made. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not agree with the updated terms, you must discontinue use and may request Account closure in accordance with our Terms & Conditions.
We encourage you to review this page periodically. The current version is always accessible at neko9.lat/privacy-policy.
If you have any questions, concerns, or complaints relating to this Privacy Policy or the way neko9 handles your Personal Data, please contact us through the following channels:
We aim to acknowledge all privacy-related inquiries within 48 hours and to resolve them fully within 30 days. For complex requests — such as large-scale data access requests or erasure requests requiring legal review — we may extend this period by a further 30 days, and we will inform you of the extension and the reason for it.
With your data secure and your rights clearly outlined, explore everything neko9 has to offer — from live casino tables to premium slots and a full Indonesian sportsbook.